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Customer and Supplier Communications

b4 provides all forms of communication - paper and/or electronic - as required for the dispatch and receipt of business documents.

Any option for data and document exchange

Our services

Use VIRTUAL PAPER to communicate with business partners

Companies often exchange business data and documents with hundreds or even thousands of business partners. These exchanges may require different options for dispatch and delivery.

Furthermore, more and more companies wish to or, have to, reduce the costs of processing business documents such as offers, purchase orders, shipping notices, order confirmations, invoices, and reminders.

This is where electronic document and data exchange can have a major impact. A savings potential can even be realized in the transfer of paper documents.

b4 helps companies to dramatically cut the costs of communicating with their customers and suppliers. Our services can save business partners up to 70% of their costs.

The reliable exchange of business documents and data via b4 requires no more than a simple internet access and the 10 minutes necessary to install the VIPER printer driver, "VIPER Connector".

This is our special competence area: VIPER™ - "virtual paper" offers all companies a rapid entry into the b4 network – with no change to the existing systems, structures, and processes.

The b4 service offer is appropriate for companies of all sizes and sectors and includes all processes involved in the exchange of business documents – electronic and paper – between business partners.

Our services combine the presentation formats (paper, PDF, TIFF) for human communications with the data exchange requirements of different IT systems (CSV, XML, i-Doc, Edifact).

We facilitate the exchange of business documents in all common document and data formats over a variety of delivery channels (post, e-mail, portal, FTP, X400) – selectable by document type.

The b4 user simply defines a desired incoming and outgoing format per document type. We take care of the conversion and the delivery of the specifically requested formats.

The modular design of our services means companies may choose to perform only a portion of their document and data exchanges using b4 or to have b4 services manage the total process.

A company that decides to use b4 services has continuous control over its own secure area in the b4 portal - with cost transparency for every dispatch and receipt transaction.

As an additional service, we will invite the business partners of any b4 user to join in the electronic document and data exchange. We will show them how easy it is – via a netmeeting and through personal contact.

All b4 services for the two most important groups of business partners for a company are described in the menus "Customer Communications", "Supplier Communications" with more information provided under the menu "Integrating Business Partners".

Document types
Grafik: Dokumententypen

Ways of communication with suppliers and customers

Total view of communication
Grafik: Ways of communication with suppliers and customers

Ways of communication with suppliers and customers

Component design
Grafik: Component design of the b4 Services

Component design of the b4 Services

All b4 document and data exchange services at a glance

The key to all of our optimized electronic and paper services is our virtual paper = VIPER ™

VIPER combines a visual presentation for the human being with the data sets required for process optimization.

VIPER is synonymous with the individual image and data format that your company sends or receives over the b4 platform.

Document dispatch services

VIPER can be easily generated by the sender using the VIPER printer driver, or created from standard formats (like PostScript, PCL, PDF, etc.) directly by b4.

„VIPER 2 Paper“ = High performance letter mail production and mailing – "The optimum system when it just has to be paper".

„VIPER 2 Fax“ = Fully automated transmission of Fax documents excluding invoices & creditnotes – "Digital faxes per click".

„VIPER 2 e-Doc“ = Fully automated transmission of electronic documents – "Virtual printing of signed invoices".

„VIPER 2 Data“ = Fully automated transmission of electronic data – "Virtual printing of EDI Messages".

„VIPER 2 e-Doc & Data“ = Fully automated transmission of electronic documents & data – "Virtual printing in any format".

Document receipt services

VIPER provides the desired image format (Tiff or PDF) to your company and, in addition, the appropriate data sets for your ERP, workflow, and archival systems (CSV, XML, i-Doc, Edifact, etc).

„Paper 2 VIPER“ = Scanning and data capture service for letter mail with guaranteed quality – "If already on paper then digitize it".

„Fax 2 VIPER“ = Data receipt and capture service for faxed documents – "Electronic fax processing".

„e-Doc 2 VIPER“ = Data generation from electronic documents – "Your data sets for an incoming electronic document".

„Data 2 VIPER“ = Fully automated document generation from data sets – "Virtual paper from an EDI".

„e-Doc & Data 2 VIPER“ = Receive, verify, and convert electronic documents & data – "Communications made easy".

Supplemental services

„VIPER 2 VIPER“ = Fully automated document and data exchange within all b4 network-multiplier platforms . – "Be part of the network"

„VIPER 2 Others“ = Fully automated document and data exchange to third party portals. – "Integrated roaming".

„VIPER 2 Archive“ = Electronic archiving of documents, data, signatures, and verification protocols– "Online archival made easy".

„Invitation 4 Supplier“ = Our setup team networks you with your suppliers – "Motivate suppliers and cut costs".

„Invitation 4 Customer“ = setup team networks you with your customers – "Win customers and cut costs".